Terms and Conditions
Availability: We ship out most items from Portland, OR normally within 2-4 business days of your order. Some of our products ship directly from the manufacturer or distributor. Products from other vendors usually take an extra 2-5 business days for processing before it is shipped. On some occasions we may not stock certain items in our warehouse or stores, in which case we order them in from our vendors, which may delay shipping up to an additional two weeks or more. Custom-made items ship when they are completed; each custom item should include estimated shipping timeframes in their individual product listings. .
Carriers: Most orders we will ship via UPS, FedEx, or USPS. For orders that qualify for Free shipping we ship almost all of our packages via UPS. We do not take requests for the shipping carrier on orders that qualify for Free shipping. Please make sure that you give us an accurate street address that can be delivered to. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes. The ship date is not counted in air quotes. For example, if it ships 2nd Day Air on Monday, it should arrive on Wednesday.
Tracking Information: Many of our shipping vendors provide us with a tracking number for your package. If we get that information we provide it to you right away. However, if we do not get tracking information from a vendor, we will not be able to give you an exact delivery date.
International Orders: At this time we are only shipping to the USA.
Free Shipping: We ship many of our items with Free ground shipping. Free ground shipping is included in the Continental 48 States on most orders over $100. All other orders will be charged the actual shipping charges from our warehouse to your door. Shipping days are business days. This excludes weekends and holidays. International orders and orders to Alaska and Hawaii do not qualify for Free shipping.
In-Store Pickup: If you are in the Portland, OR area and are willing to pick up your order at one of our retail locations, you may select "Free In Store Pickup" from one of our locations as your shipping option. The store you choose will contact you directly as soon as your order is available. This is usually within 2-5 days of you placing your order.
Ship-To Addresses: Please note that UPS cannot ship to PO Boxes. If you wish to have your order shipped to a PO Box please select USPS shipping. Otherwise please enter a physical street address for UPS shipping. Please enter a physical street address if your order qualifies for Free ground shipping.
Returns & Exchanges
We will gladly exchange any product for another product in stock of equal value within 30 days, provided the product is returned in the same condition as purchased. Sorry – no refunds.
Please contact us at [email protected] or call (503) 254-7317 Monday-Saturday (10am-4pm) for questions or to inquire about exchanging a product.